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01Check the code
- Select the correct Cmd.Ctrl account in your authenticator app.
- Set your phone’s date and time to automatic if it is out of sync.
- Use the newest code before its timer expires. Avoid repeatedly submitting an old code.
- If you cannot access the app, use an unused recovery code through the recovery option on the verification screen.
02If you have lost both
Contact the platform team through your workspace owner. They need to verify the account before helping you recover access. There is no safe workaround that involves sharing another person’s login.
Do not send authenticator QR codes, setup secrets or recovery codes in a support message. Screenshots of the sign-in screen should exclude those values.
You’re in the right place when…
You either complete verification or have the information needed to request account recovery.
Last checked . Your role and plan determine which actions you see.